General

Because our services are business-to-business and may involve time, documentation work, and third-party coordination, refunds depend on the specific agreement and stage of delivery.

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Service engagements

• If a paid engagement is cancelled before work begins, we will review the request and may refund fees minus administrative costs.
• If work has started, refunds (if any) are assessed based on completed work and non-recoverable third-party costs.

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Orders and procurement coordination

Any cancellation or return related to goods is subject to supplier terms, logistics constraints, and applicable regulations. Where relevant, such terms will be communicated in writing.

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How to request

Email info@earthgrantgroup.com with your company name, reference details, and the reason for the request.

Last updated: 2025-12-17